Kerio Control Web Filter Is Not Activated Categorization Is Disabled Hot Free

Sometimes a full restart resolves stuck services:

Visit the GFI Support Portal or search the Kerio Control Knowledge Base . For real-time troubleshooting, check the #kerio-control channel on unofficial networking Discord servers. Sometimes a full restart resolves stuck services: Visit

If the issue persists after following all steps: If the appliance cannot fetch a new token

: This often stems from an expired Zvelo token (which typically expires after 21 days). If the appliance cannot fetch a new token from Kerio’s internal servers, the filter remains inactive. If it's not activated, enable it

: Ensure that the web filter is enabled. Look for a checkbox or a toggle switch that activates the web filter. If it's not activated, enable it.

The error "Kerio Control Web Filter is not activated. Categorization is disabled" is almost always solvable by methodically checking . In 90% of cases, either a expired license, a local DNS misconfiguration, or a corrupted cache is to blame.