The support agent asked John to provide the license file and the activation code, which he emailed over. The agent then asked John to check if his computer's clock was set correctly, as incorrect date and time settings could cause issues with license activation.
Chromeleon Administration Console - Chromeleon 7.3.2 Installation Guide chromeleon license activation
To open the Chromeleon Administration Console select Start > All Programs > Thermo Chromeleon 7 > Administration Console. Thermo Fisher - Technical Documentation Release Notes – Chromeleon 7.3 - ACM2 The support agent asked John to provide the