Ncsw10301 Unable To =link= Download The Image From Cisco.com Invalid Metadata Trans-id Jun 2026

Expired certificates in the Catalyst Center Trustpool can break the secure communication required to fetch metadata from software.cisco.com.

Error eliminated. Image download success rate returned to 99.8%. Expired certificates in the Catalyst Center Trustpool can

| Error Code | Likely Cause | Fix | |------------|--------------|------| | NCSW10300 | Network timeout | Check firewall/proxy | | NCSW10301 | Invalid trans-id | Clear cache, sync time | | NCSW10302 | Checksum mismatch | Re-download image | | HTTP 403 Forbidden | Smart Account issue | Re-authenticate CCO | | Error Code | Likely Cause | Fix

If NCS presents an old, reused, or corrupted trans-id , Cisco’s servers reject the download with the NCSW10301 error. or corrupted trans-id

In NCS/DNA Center, enable debug logs for image management:

The NCSW10301 error in Cisco Catalyst Center typically indicates a failure to retrieve ISSU metadata files from Cisco.com, often stemming from a documented bug (CSCwd15921) in versions 2.2.3.x through 2.3.4.x. Recommended resolutions include manually importing the image, updating the Trustpool bundle, and verifying CCO credentials, as outlined in Cisco documentation and community forums .

. The specific "invalid metadata_trans_id" sub-error often occurs when the system successfully downloads a software image but fails to retrieve its associated ISSU Compatibility Matrix Cisco Community Summary of Known Issues Bug CSCwd15921 : Affects versions 2.2.3.x, 2.3.3.x, and 2.3.4.x