The "R2 Samsung Community 2021" story is remembered as a . It serves as a case study in how overzealous automation can alienate a loyal user base. For a few weeks in late 2021, the Samsung forum was not a place to discuss phones, but a battleground where humans fought a confused robot that was just doing its job—poorly.
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A strange and funny aspect of this saga was the persona of R2. The "R2 Samsung Community 2021" story is remembered as a
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